How do I contact customer service?
Please call our toll free number: (800) 660-7800 or (781) 682-3715. Our Customer Service Representatives will be pleased to answer any questions that you may have concerning South Shore Savings Bank.

Where can I visit a South Shore Savings Bank location?
For more information on our locations and hours, click here.

What if I've lost my ATM or debit card and need a replacement?
If you lose your ATM or debit card, contact us immediately to cancel your card and request a new one. During business hours, please contact our Customer Information Center at (781) 682-3715. After business hours, please call (800) 554-8969.

Where can I learn about Online Security and Identity Theft Prevention?
You can learn about Privacy, Online Security and Identity Theft Prevention at our Privacy and Security page.

What is the bank’s routing number?
South Shore Savings Bank’s routing number is 211371447.

How safe are my deposits?
Rest assured, your deposits at South Shore Savings Bank are 100% safe. South Shore Savings Bank is insured through the Federal Deposit Insurance Corporation (FDIC) and Depositors Insurance Fund (DIF). On October 3, 3008, Federal Deposit Insurance Corporation (FDIC) deposit insurance temporarily increased from $100,000 to $250,000 per depositor through December 31, 2009. Deposit Insurance Fund (DIF) insures all deposits above these amounts. For more information on FDIC insurance, visit the FDIC online at www.fdic.gov. 

What is the SUMsm network?
When you use an ATM at a financial institution where you don't have an account, that institution may charge you an access fee or "surcharge". South Shore Savings Bank is a member of the SUM Program, so all you have to do is look for ATMs that have the "SUM" logo, and you won't pay a surcharge. There are more than 2,800 SUM ATMs throughout the Northeast. For more information about the SUM Program or a detailed listing of participating SUM ATM locations, click here.

Can I download my statement information into Quicken, Microsoft Money or an Excel spreadsheet?
Yes, this can be done from the “Export History” link in the “History” section.