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How do I contact customer service?
Please call our toll free number: (800) 660-7800 or (781) 682-3715. Our Customer Service Representatives will be pleased to answer any questions that you may have concerning South Shore Savings Bank.

Where can I visit a South Shore Savings Bank location?
For more information on our locations and hours, click here.

What if I've lost my ATM or debit card and need a replacement?
If you lose your ATM or debit card, contact us immediately to cancel your card and request a new one. 
      During business hours, please contact our Customer Information Center at (781) 682-3715. 
      After business hours, please call (800) 554-8969.

Where can I learn about Online Security and Identity Theft Prevention?
You can learn about Privacy, Online Security and Identity Theft Prevention at our Privacy and Security page.

What is the bank’s routing number?
South Shore Savings Bank’s routing number is 211371447.

How safe are my deposits?
Rest assured, your deposits at South Shore Savings Bank are 100% safe. South Shore Savings Bank is insured through the Federal Deposit Insurance Corporation (FDIC) and Depositors Insurance Fund (DIF). All deposits at South Shore Savings Bank are insured in full. Each depositor is insured by Federal Deposit Insurance Corporation (FDIC) to at least $250,000. All deposits above the FDIC insurance amount are insured by Depositors Insurance Fund (DIF).

What is the SUM Network?
When you use an ATM at a financial institution where you don't have an account, that institution may charge you an access fee or "surcharge". South Shore Savings Bank is a member of the SUMSM Network, so all you have to do is look for ATMs that have the "SUM" logo, and you won't pay a surcharge. There are more than 2,800 SUMSM ATMs throughout the Northeast.

For more information about the SUMSM Network or a detailed listing of participating SUMSM ATM locations, click here.

Can I download my statement information into Quicken, Microsoft Money or an Excel spreadsheet?
Yes, this can be done from the “Export History” link in the “History” section of online banking.

 
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Customer Information Center | Phone: (781) 682-3715 | Email: cic@sssb.com
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Your Deposits are Insured in Full
All deposits at South Shore Savings Bank are insured in full. Each depositor is insured by Federal Deposit Insurance Corporation (FDIC) to at least $250,000. All deposits above the FDIC insurance amount are insured by Depositors Insurance Fund (DIF).

"NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS
All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.

The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest.  It also includes interest on Lawyers Trust Accounts (“IOLTAs”). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.

For more information about FDIC insurance coverage of transaction accounts, visit www.fdic.gov.