Where can I learn about Online Security and Identity Theft Prevention?
You can learn about Privacy, Online Security and Identity Theft Prevention at our Privacy and Security page.

What is the bank’s routing number?
South Shore Savings Bank’s routing number is 211371447.

What is the e-Branch?
e-Branch is the name of our online banking branch. At our e-Branch, you can view account balances, transfer money between accounts, open a new account, order checks, apply for a loan and more! To visit our e-Branch, click here.

How do I sign up for online bill pay?
To add bill pay to your online banking, we will need you to accept the online agreement. Select a checking account and click on the bill payment icon. Answer a few questions and you will receive an email confirming your enrollment within four hours.

Can I download my statement information into Quicken, Microsoft Money or an Excel spreadsheet?
Yes, this can be done from the “Export History” link in the “History” section.

What is Check Imaging?
Image checks replace stacks of canceled checks with a clear, sharp image on your statement of each check paid (front only). This convenient service is provided to our customers at no additional charge.

What is Layered Authentication?
For more information on our new Layered Authentication enhancement to Home Banking, click here.

What is Check 21?
A federal law, known as Check 21, makes it easier for banks to electronically transfer check images instead of physically transferring paper checks in order to make check processing faster and more efficient. Instead of receiving cancelled checks with your monthly statement, you will receive images of your cancelled checks.

How can I get a copy of a check?
Please view your account online and select the check number you’d like to view or call our Customer Information Center at (781) 682-3715 or toll-free at (800)660-7800 and a copy can be retrieved.